1. What types of products do you offer?

We provide high-quality water filtration solutions, including:

2. How do I choose the right water filter or bottle for my needs?

The choice depends on your lifestyle and usage:

•For travel and outdoor activities, the Insulated Steel Bottle is highly durable and keeps water at your preferred temperature.

•If you prefer a lightweight option, the Plastic Bottle offers convenience and portability.

•For home use, the POD Gravity Purifier Refill Cartridge is perfect for larger filtration needs.

If you need assistance, our customer service team can guide you to the best choice.

3. How often should I replace the filters?

Replacement frequency depends on the product:

•Bottles: Replace filters every 2-3 months or after filtering around 60 gallons of water.

•Gravity System Cartridges: Replace approximately every 6 months or after filtering 200 gallons of water.

Refer to your product manual for specific details.

4. What contaminants do the filters remove?

Our products are designed to remove a wide range of impurities, including:

•Viruses, bacteria, and parasites.

•Heavy metals such as lead and mercury.

•Chemicals like chlorine and pesticides.

This ensures clean, safe, and great-tasting water.

5. Are your products travel-friendly?

Yes! Both the Insulated Steel Bottle and Plastic Bottle are portable and ideal for travel, outdoor adventures, or daily commuting.

6. How do I clean and maintain my bottle or cartridge?

•Bottles: Rinse the bottle regularly with mild soap and water. Avoid using harsh chemicals.

•Cartridges: Do not rinse or backflush the cartridge. Replace it as recommended for optimal performance.

7. What should I do if my product arrives damaged?

If your order is damaged upon arrival, please contact our customer service team immediately at  contact@samsungwater.com. We will work to resolve the issue promptly.

8. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your delivery status.

9. Do you offer free shipping?

Yes, we provide free shipping for all orders within the United States.

10. How can I contact customer support?

For any questions or concerns, you can reach us via email at  contact@samsungwater.com. Our team is available to assist you.